FEEDBACK AND COMPLAINTS

Your feedback matters

We welcome feedback about our services.

You have the right to tell us when something has gone well, when something could be improved, or when you are unhappy with the support you have received.

Making a complaint will not affect your right to receive services from us and you will not be treated unfairly because you have raised a concern.

You may have a family member, friend, advocate or another person support you when providing feedback or making a complaint.

How to make a complaint

You can contact us:

Online Using the feedback form on our website, additionally you may contact your coordinator or service manager using the number provided.

You can tell us if you need assistance communicating your complaint or would prefer information in another format.

We will acknowledge your concern, consider the information fairly and keep you informed about the progress and outcome.

Complaints about NDIS services

You can also contact the NDIS Quality and Safeguards Commission about the quality or safety of NDIS supports and services.

Phone: 1800 035 544

You may also lodge a complaint through the NDIS Commission's website.

You can seek assistance from an independent advocate when raising a concern or complaint.